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Personal Learning Device(PLD) Information

(Only for Sec 1 of 2021)

Personal Learning Device (PLD)

Bundle ipad.png
Chosen PLD & Accessories
  • iPad 8th Generation
  • Apple Pencil 1st Generation
  • Logitech Rugged Combo 3

PLD Insurance and Warranty information


Insurance* Warranty
The device insurance coverage includes:
Damage to or loss of device from the following which are non-manufacturer defects or internal mechanical faults:
  • Fire
  • Lightning
  • Power Surges
  • Accidental e.g water spillage, drop etc
  • Theft due to forcible entry
  • Robbery
AppleCare+ for Schools
AppleCare+ for Schools provides a 3-year coverage for iPad, Apple Pencil, and includes the following:
  • iPad
  • Battery that retains less than 80 percent of its original capacity
  • Included USB cable and power adapter
  • Apple Pencil
  • Logitech Rugged Combo 3
  • Up to two incidents of accidental damage per year

*The insurance coverage is only applicable to situations of damages and loss where the student has taken precautions to safeguard the device.

Enhanced Device Bundle
3-year insurance + 3-year AppleCare+
Allows for 2 repairs or 1 replacement

Note: Once insurance is claimed for a replacement device, the insurance coverage will cease and the replacement device will not be covered by insurance.

For more details Click Here.

Standard Operating Procedure (SOP)

Detailed steps on how to seek technical assistance can be viewed below.
  • Reporting of Device Issues
  • Reporting of Lost Devices
  • Replacement/Change of Device

For more details Click Here.

In-School Helpdesk & Device Management Application(DMA) Support

ICT Helpdesk @sPACE
Picture1.png

Operating Day(s):  Mondays to Fridays
Operating Hours:  2.30 pm to 4.30 pm
Location:  Blk B Level 3 (Special Rooms)

AsiaPac Contact Information

Picture1.jpg Help Desk Number:
6270 8281
Picture2.jpg Help Desk Operating Hours:
Mon – Thu: 0830 – 1730
Fri: 0830 – 1700
Closed on Sat, Sun & Public Holidays
Picture3.jpg Help Desk Email:
pdlpapple@asiapac.com.sg
Picture4.jpg Website:
https://www.asiapac.com.sg/pld/apple
(For buying of accessories)

Frequently Asked Questions

How do I replace a missing accessory?
Parents can buy replacement accessories from the AsiaPac. (https://www.asiapac.com.sg/pld/apple )

Can students still send their devices to their AsiaPac’s service centres for repairs after the end of the warranty period and how will the charges be imposed?
After the expiry of the device warranty period, students can still send their device to the service centre for repair. The charges quotation will be provided by the service centre and students/parents will have to decide whether to take up the repair based on the quotation received. Alternatively, students can consider going to alternative service centres (e.g. shops) to perform the repairs after the warranty is over.

How long do I need to keep the device's original packaging before discarding it?
Please keep the device's original packaging for at least 7 days in case of any 1-to-1 exchange.