Personal Learning Devices (PLD)
Only for Sec 1, 2 & 3 of 2023)
Personal Learning Device (PLD)
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- iPad 8th/9th Generation - Apple Pencil 1st Generation - Logitech Rugged Combo 3 |
Device Warranty & Insurance
AppleCare+ Policy and Coverage [Link]
Insurance Policy and Coverage [Link]
Service Centre Locations
AsiaPac Service Centre Location and Contact
219 Henderson Road
#05-01/02/03/04 Henderson Industrial Park
Singapore 159556
AsiaPac Hotline: (65) 6272 0088
pdlp.support@asiapac.com.sg
Apple Stores Location and Contact
Apple Store Jewel
78 Airport Boulevard
#02-234
Singapore, 819666
1800 407 4948
Apple Store Orchard
270 Orchard Road
Singapore, 238857
1800 699 2824
Apple Store Marina Bay Sands
2 Bayfront Avenue, B2-06
Singapore, 018972
1800 407 4949
Apple Authorized Service Centre (ASC) Location and Contact
Nearest A.Lab ASC
A.LAB @Changi City Point
5 Changi Business Park Central 1
#01-55 Changi City Point
Singapore 486038
+65 6784 1318
a.lab@alab.sg
Nearest QCD ASC
QCD@Westgate
3 Gateway Drive, #01-42
Singapore 608532
+65 6515 2010
support_westgate@qcd-tech.com
In-School Helpdesk & Device Management Application(DMA) Support
ICT Helpdesk @sPACE
Operating Day(s): Mondays to Fridays
Operating Hours: 2.30 pm to 4.30 pm
Location: Blk B Level 3 (Special Rooms)
Whatsapp: +65 6229 6762
Email: nass_helpme_ict@moe.edu.sg
Services:
- School account password reset
- Passcode unlock
- Unlock from sleep mode
- Troubleshooting
- PLD fortnightly collection/dropoff
Self-Help Resources:
NASS DMA Guide: go.gov.sg/nass-dmaguide
NASS iPad troubleshooting Guide: go.gov.sg/nass-troubleshoot-guide
How to get help (SOP)
Device issues
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Proceed to ICTHelpdesk@sPace.
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Inform ICT staff regarding the issues (e.g storage space, ipad disabled, apps)
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ICT Staff will troubleshoot and give necessary advice.
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If everything is working fine, device will returned.
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Device may be wiped to restore functionality. (Device data may be lost, data backup is recommended)
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Students to seek Service via the Service Centres or Asiapac Fortnightly Servicing*
*while waiting for the device to be service a temporary ipad will be loan during this period
Lost Device
Lost in school
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Track back steps on last class/ visited venue.
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Check with the General Office(GO), if anyone has pass them the items.
Lost outside school
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Report to police
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Inform school regarding lost*
* ICT Staff will lock the ipad, provided that the device is on and connected to the wifi.
After Replacement/change of Devices
Via Apple Authorized Service Centre:
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Bring the ipad back to sPace for the staff to note down the new serial number.*
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ICT staff to check if the iPad is in MDM and proceed with necessary steps to ease the login process into the school apps (gmail, google classroom, apple id)
AsiaPac Fortnightly Servicing:
- Staff will contact student through email/whatsapp to collect the ipad from sPace.
* Period of repair may vary excluding the time it takes for collection/drop-off
FAQ
How do I replace a missing accessory?
Parents can buy replacement accessories from Apple, AsiaPac or other retail shops.
Can students still send their devices to their AsiaPac’s service centres for repairs after the end of the warranty period and how will the charges be imposed?
After the expiry of the device warranty period, students can still send their device to the service centre for repair. The charges quotation will be provided by the service centre and students/parents will have to decide whether to take up the repair based on the quotation received. Alternatively, students can consider going to alternative service centres (e.g. shops) to perform the repairs after the warranty is over.
How long do I need to keep the device’s original packaging before discarding it?
Please keep the device’s original packaging for at least 7 days in case of defects and proceed to 1-to-1 exchange at the AsiaPac Service Centre.
What is considered as an Accidental damage?
AppleCare defines accidental damages as damage from handling resulting from an unexpected and unintentional external event (such as, drops and damage caused by liquid contact). If it is found that the damages is caused by accidental damage, a service fee is required. This includes damages found during repair such as internal water damage.
My Apple pencil isn’t working, how do I check if it is faulty?
Examine your iPad settings and the apple pencil condition:
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If the Apple pencil is not able to write but can still be connected and charged. Change the nib of the pencil with the spare nib that is given in the apple box.
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If the Apple pencil is not able to charge or detected on ipad the ipad, use the the adapter given in the apple box and connect it to the pencil and the ipad charger for 1-2mins. If it retains the charge, proceed to use as usual. However if it remains undetectable, the device is considered faulty.
*Note: Even though this is an internal issue. Any physical damages found on the pencil may be considered by the technicians as being caused by an accidental damage.