Personal Learning Devices (PLD)

Personal Learning Device (PLD)

- iPad 9th Generation - Apple Pencil 1st Generation - Logitech Rugged Combo 3

Device Warranty & Insurance

AppleCare+ Policy and Coverage [Link]
Insurance Policy and Coverage [Link]

Service Centre Locations

AsiaPac Service Centre Location and Contact

219 Henderson Road
#05-01/02/03/04 Henderson Industrial Park
Singapore 159556
AsiaPac Hotline: (65) 6272 0088
pdlp.support@asiapac.com.sg

Apple Stores Location and Contact

Apple Store Jewel
78 Airport Boulevard
#02-234
Singapore, 819666
1800 407 4948

Apple Store Orchard
270 Orchard Road
Singapore, 238857
1800 699 2824

Apple Store Marina Bay Sands
2 Bayfront Avenue, B2-06
Singapore, 018972
1800 407 4949

Apple Authorized Service Centre (ASC) Location and Contact

A.LAB (https://www.alab.sg/)
Offers Repair On Wheels (ROW) and Pickup & Delivery (RUD) services
+65 6784 1318
a.lab@alab.sg

QCD@Westgate
3 Gateway Drive, #01-42
Singapore 608532
+65 6515 2010
support_westgate@qcd-tech.com

In-School Helpdesk & Device Management Application(DMA) Support

ICT Helpdesk @sPACE

Operating Day(s): Mondays to Fridays 
Operating Hours: 2.30 pm to 4.30 pm
Location: Blk B Level 3 (Special Rooms)

Whatsapp: +65 6229 6762
Email: nass_helpme_ict@moe.edu.sg

Services:

• School account password reset

• Passcode unlock

• Unlock from sleep mode

• Troubleshooting 

• PLD fortnightly collection/dropoff

Self-Help Resources:

NASS DMA Guide: go.gov.sg/nass-dmaguide
NASS iPad troubleshooting Guide: go.gov.sg/nass-troubleshoot-guide

How to get help (SOP)

Device issues

1. Proceed to ICTHelpdesk@sPace.

2. Inform ICT staff regarding the issues (e.g storage space, ipad disabled, apps)

3. ICT Staff will troubleshoot and give necessary advice.

• If everything is working fine, device will be returned.

• Device may be wiped to restore functionality. (Device data may be lost, data backup is recommended)

• Students to seek Service via the Service Centres or Asiapac Fortnightly Servicing*
  *while waiting for the device to be serviced a temporary ipad will be loan during this period

Lost Device

Lost in school

1. Track back steps on last class/ visited venue.

2. Check with the General Office(GO), if anyone has passed them the items.

Lost outside school

1. Report to police.

2. Inform school regarding loss*.

* ICT Staff will lock the iPad, provided that the device is on and connected to the wifi.

After Replacement/change of Devices

Via Apple Authorized Service Centre:

1. Bring the ipad back to sPace for the staff to note down the new serial number.*

2. ICT staff to check if the iPad is in MDM and proceed with necessary steps to ease the login process into the school apps (gmail, google classroom, apple id)

AsiaPac Fortnightly Servicing:

1. Staff will contact student through email/whatsapp to collect the ipad from sPace.

* Period of repair may vary excluding the time it takes for collection/drop-off

FAQ

How do I replace a missing accessory?
Parents can buy replacement accessories from Apple, AsiaPac or other retail shops.

Can students still send their devices to their AsiaPac’s service centres for repairs after the end of the warranty period and how will the charges be imposed?
After the expiry of the device warranty period, students can still send their device to the service centre for repair. The charges quotation will be provided by the service centre and students/parents will have to decide whether to take up the repair based on the quotation received. Alternatively, students can consider going to alternative service centres (e.g. shops) to perform the repairs after the warranty is over.

How long do I need to keep the device’s original packaging before discarding it?
Please keep the device’s original packaging for at least 7 days in case of defects and proceed to 1-to-1 exchange at the AsiaPac Service Centre.

What is considered as an Accidental damage?
AppleCare defines accidental damages as damage from handling resulting from an unexpected and unintentional external event (such as, drops and damage caused by liquid contact). If it is found that the damages is caused by accidental damage, a service fee is required. This includes damages found during repair such as internal water damage.

My Apple pencil isn’t working, how do I check if it is faulty?
Examine your iPad settings and the apple pencil condition:

1. If the Apple pencil is not able to write but can still be connected and charged, change the nib of the pencil with the spare nib that is given in the apple box.

2. If the Apple pencil is not able to charge or be detected on the iPad, use the adapter given in the Apple box and connect it to the pencil and the iPad charger for 1-2mins. If it retains the charge, proceed to use as usual. However, if it remains undetectable, the device is considered faulty.

*Note: Even though this is an internal issue, any physical damages found on the pencil may be considered by the technicians as being caused by an accidental damage.